Each Certified By Santa™ call lasts between 10–20 minutes, depending on your child’s age and excitement level. Honey loves taking her time to chat and make sure every moment feels magical.

No worries — we understand things happen! We’re happy to reschedule your call so your family doesn’t miss out on the fun. Just reach out, and Honey will find another time on Santa’s schedule.

Absolutely! Certified By Santa™ experiences can include siblings or friends. Pricing for each additional child starts at $20, and Honey will make sure everyone gets their moment to shine on the Nice List.

All official Certified By Santa™ mailings are prepared and shipped from the North Pole within 3–5 business days after your order is finalized. (Honey personally checks every seal twice!)

Oh, yes indeed! Honey and her team of North Pole helpers deliver joy worldwide — spreading Christmas cheer to every corner of the globe.

Yes, they certainly are! Families who miss the mailing deadline can still enjoy a digital version of their experience — complete with personalized details, Santa’s official digital seal, and a sprinkle of North Pole sparkle.

Our Certified By Santa™ experiences are designed for believers of all ages! Most children between 2–22 years old are completely enchanted, but older siblings (and even parents) often join in on the fun.

Of course! Honey encourages parents to be part of the magic. Many families listen together — it makes the moment even more special and helps capture those priceless reactions on video.

Once you book, Honey will send a North Pole Prep Packet with everything you need! It includes tips for setting the scene, your child’s personalized details, and a few fun surprises to build anticipation before the big moment.